Support Center

Get help for exams, proctoring, scheduling, invites, results, and account setup — fast and simple.

Need help right now?

If your exam is live, contact your organizer first (they can re-invite, reset attempts, or unlock access). For platform issues, reach CloudTest support using the options below.

Contact Support View FAQs

Avg. response 2–6 hours (business hours)

Critical (exam live) 30–60 min (if enabled)

Recommended browser Chrome / Edge (latest)

Candidates

Exam & Proctoring Help

For students, trainees, interviewees

Didn’t receive exam invite link / OTP
Camera/mic permission or device check issues
Screen sharing not working
Internet disconnected during exam
Result not visible after submission

View candidate guides →

Organizers

Setup & Scheduling Help

For HR, institutes, training teams

Create exam, add questions, set timing
Schedule slots & manage availability windows
Invite candidates by email/SMS/link
Configure proctoring & restrictions
Reports, analytics, and exports

View organizer guides →

System

Platform Status & Security

Compatibility, uptime, privacy & access

Service status & maintenance updates
Browser compatibility & requirements
Data privacy & retention (by policy)
Account access & password help
Enterprise support & onboarding

Check system status →

Contact Support

Share your Exam ID (if available), registered email/phone, and a screenshot of the issue for faster resolution.

Email: support@cloud-test.in
Phone: +91-XXXXXXXXXX
Hours: Mon–Sat, 10:00 AM – 7:00 PM (IST)

Email Support Troubleshooting Checklist